Refund policy

Return and Refund Policy

We value the satisfaction of our customers and aim to provide quality products. However, if for any reason you are not completely satisfied with your purchase, you may return the item(s) within the 30 days of receiving your order.

Return Guidelines

  1. Return Window: You can return most items for a refund within 30 days of delivery. Returns must be initiated within 30 days of the delivery date.

  2. Condition of Item: The returned product should be in the same condition as when it was received. It should be in its original packaging with all original parts and accessories.

  3. Shipping Cost: The customer will be responsible for return shipping costs. This amount will not be included in your refund.

  4. Restocking Fee: There are no restocking fees. You will be refunded the full amount of the item(s), minus the return shipping cost.

  5. Condition of the Product: Items must be returned in the original condition they were received. Items that are damaged, used, or not in their original packaging may not be eligible for a refund or may be subject to a partial refund.

Return Process

  1. To initiate a return, please simply log in to your account on our website and access our self-serve returns. We advise you to include the reason for return to expedite the process.

  2. After receiving a confirmation from our team, please package your item securely and send it to the address provided by us

  3. Once we receive your returned item, we will process it within 5-10 business days. We will notify you via email when your return has been processed and the refund has been initiated.

  4. Refunds will be issued in the original form of payment used during purchase.

 

Thank you for your understanding and cooperation. If you have any further questions, feel free to contact our customer service team